Workplace Induction

Increase your knowledge of the products you sell.

There are two Workplace Induction workbooks available:

  • Customer Care
  • Health and Safety

Improve your knowledge to provide the relevant information on products and related methods. 

Your customers will range from those who know exactly what they want to buy, to those who expect you to be able to offer relevant information directly related to their needs. 

The greater your own personal understanding the more efficiently you will be able to provide the information required by the customer in order to purchase the appropriate product and understand the procedures and considerations related to the use of the products available.

For further information, see course details below.

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Course details

You will receive a hardcopy workbook. By working through this and answering the ‘your turn’ questions you will build on your knowledge and understanding of the workbook products.

Finally, you will demonstrate your understanding by completing the consolidation questions and work based project. You must complete all questions within the workbook satisfactorily in order to achieve.

Each workbook requires roughly 40hrs of effort but we recognise that most learners will also be balancing a day job and a home life. With this in mind we provide 90 days to complete the workbook. 

  • Increase your selling potential
  • Improve your career prospects


  • Improving your product knowledge
  • Enhancing your customer contact skills
  • Enhancing your awareness of customer needs

which could:

  • Improve your confidence and develop your communication skills

If you successfully complete a full programme you will also receive a customised qualification.

Customer Care - This workbook is intended to give you a better idea of what customer care is all about and why it is important, as well as providing practical information on how to provide good customer care.

Health & Safety - In this workbook we look at safety in the workplace from two different angles. We consider;

  • All the things your employer does to make your workplace a safe place to work 
  • The correct way of handling equipment and potentially hazardous substances stocked and sold at your workplace


If you or your company are a member of either the Electrical Distributors Association (EDA) or the Builders Merchants Federation (BMF) you can purchase either individual workbooks for £150 each or save money by purchasing multiple workbooks together. 
For details of our ‘bulk buy’ options or non-member prices please get in touch on 0345 203 2103 or email

We are part of the largest not for profit learning enterprise of its kind. This means we reinvest our resources to help you the learner, rather than pay dividends to shareholders.