MOL celebrating Feefo Platinum Trusted Service Award 2021

Thu 04 Feb 2021

We’re delighted to announce we’ve been awarded Feefo Platinum Trusted Service status; an independent award of excellence, rated by real customers, recognising businesses delivering exceptional customer experiences.

We achieved the Platinum Trusted Service standard after receiving the Feefo Gold Trusted Service Award for three consecutive years. This is a great reward for the continued hard work of everyone in MOL in providing the best possible service. 

The Feefo Platinum accreditation is based purely on interactions with our learners. All reviews are verified as genuine so the accreditation is a true reflection of our commitment to delivering an outstanding customer experience. The award recognises organisations consistently achieving a service rating of at least 4.5 stars.

Some of the great 5 star feedback we’ve received:

Excellent customer service

“Very good service, thorough and genuine advice throughout the talks. Good manners and excellent timing in answering queries. Very highly recommended.”

How it should be!

“Very genuine and helpful. No long waiting times, friendly and quick customer service, just how it should be!”

 Excellent customer service

“I chose MOL to provide my professional qualification as I like that they offer the option to do classroom based learning as well as the virtual learning. The staff are always very efficient and quick to respond to any queries you have and the onboarding has been a very easy process. “

Sue Smith, Head of Customer Communications and Engagement, said: “It’s great news about our Feefo Platinum award. The hard work and real collaboration between our teams in MOL means we’re always able go the extra mile in providing excellent customer service. We’re committed to putting our learners first; from their first contact with us, to the moment a learner achieves their goal of a professional qualification, our aim is to provide the very best support.”    

We’re celebrating our Feefo Platinum Trusted Service award along with the launch of our great new CIPD courses. Offering a choice of three study modes - On Demand, Live Online and Classroom - our courses are designed to help learners achieve their professional qualification using the best study mode to fit around their lives. Find out more here