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Privacy and cookies policy

Legal & Cookies


© MOL Learn, all rights reserved

Unless otherwise stated, the copyright of all the information/materials (including without limitation all articles, text, images, logos, downloadable documents and videos) on this website is held by MOL. Information/materials may not be published in any other format without the express written permission of The LTE group.


Users must not republish any information/materials on another website, or in any other electronic or print medium, without the prior written permission of MOL. If you would like to use a graphic or logo, you must request permission.

For further information on permitted use, or to request permission to republish information/materials, please contact

Reciprocal links

Before creating a text link from your website to a website maintained by MOL, please contact We reserve the right to request the removal of any link.

If you think we would be interested in linking to your website, please contact us.


MOL takes your privacy very seriously. You can find out more about how we collect and process your personal information by viewing our Privacy Notice below.

Any personal data that you supply to MOL will be held and processed only for the purpose for which it is supplied. We ensure that all personal data is captured, held and processed in accordance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), together with other UK data protection laws.

When you provide personal data, you will be asked whether you wish to receive any further communication from MOL.

MOL maintains continuous logs of web server activity. Logs include information about your IP address, your browser type and the pages you have visited. We use this information to analyse the way people use our website.

MOL Privacy Policy Overview

Privacy Notice for MOL learners

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

The table below explains the cookies we use and why.

Cookie Name Purpose Further information

Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

To find out more please visit Google overview of privacy.

To opt out of being tracked by Google Analytics across all websites visit



We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more please visit YouTube’s embedding videos information page.

YouTube (how YouTube uses cookies and why)




Captify’s core technology is a proprietary Semantic Engine and DMP that comprehends and activates over billions of natural language searches per month.  Captify’s technology stack is focussed on extracting the value from consumer search behaviours, whether it be for planning, identifying high-value audiences for media activations, or for insights and measurement.

To find out more please visit the Captify website

Social Media


Social network widgets are used throughout the website to help our customers post information from our site to their own social profiles.

Google+ (see how Google+ uses cookies and why)

Facebook (how Facebook uses cookies and why)

Twitter (see how Twitter uses cookies and why)

LinkedIn (how LinkedIn uses cookies and why)



ResponseTap is a phone call analytics service, used by businesses to understand the website visitor’s interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience.

To find out more please visit the ResponseTap website

Crazy Egg


From time to time we use the Crazy Egg service to help us improve the visitor experience and performance of our website. Crazy Egg provides graphical, video and text analysis of visitor behaviour on a website. It tracks where visitors click and allows us to fine-tune the layout and design of our web pages.

To find out more please visit Crazy Egg Privacy Policy

Google Advertising




We use one or more cookies for advertising we serve across the web. One of the main advertising cookies on non-Google sites is named ‘IDE‘ and is stored in browsers under the domain Another is stored in and is called ANID. We use other cookies with names such as DSID, FLC, AID, TAID, and exchange_uid. Other Google properties, like YouTube, may also use these cookies to show you more relevant ads.

To find out more please visit Google's policy page

OLARK Live Chat


These cookies are used to keep track of a single chat session and remember a visitor between sessions. They include a storage identifier that we use to maintain chat state across pages. These cookies are required for the live chat functionality to work. 

To find out more please visit OLARK's cookie policy page


DCM Global all site tag

Conversant helps companies provide digital advertising on browsers, mobile applications and televisions, and they do it in a variety of ways, from banner and video ads to coupon codes. To make some of these things possible, Conversant uses information to provide smarter decision making. Technologies such as cookies and mobile device IDs enable Conversant to provide more relevant advertising while keeping your identity anonymous to Conversant.

To find out more please visit

LinkedIn Insight

  The LinkedIn Insight Tag powers conversion tracking, website audiences, and website demographics for our LinkedIn ad campaigns. To find out more visit the LinkedIn Insight Tag FAQ Page
Facebook Pixel   The Facebook pixel collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website. Learn more about Facebook ad preferences

Open Programmatic

DCM Global all site tag

These cookies are used to collect information about the types of visitors to the site. This information is then used for advertising purposes to re-target those users or find lookalike audiences.

To find out more please visit

Terms and Conditions

Paying for your programme

1. For company-funded learners (employer/sponsor payment)

An invoice will be issued for your programme fees. It will be sent to the person and place stipulated by you prior to the programme start date. Payment is due on receipt of invoice and can be made by BACS, cheque or credit/debit card. Please note that, at this time, we do not accept direct debit payments from employers (although we do accept them from individuals paying for their own programme).

If a Purchase Order number is required, it’s essential that the PO number is stated in your Employer Sponsorship letter and a copy of the Purchase Order provided.

2. Financing

Prior to processing any applications for finance, central finance at LTE Group reserves the right to conduct a credit check on the organisation sponsoring you. Should the organisation be found to have an unsatisfactory credit rating, then your organisation/sponsor will be required to make full payment in advance of your start on the programme.

3. For self-funded learners (Personal payment)

A non-refundable initial payment is required before you start your programme. MOL will contact you to take this payment as part of the application process. The balance of learner fees can be paid for either in full before the programme start date (personal cheque or credit/debit card) or via MOL’s instalment schedule. The instalment schedule allows you to spread the balance of your programme fees across the programme. After the initial payment, instalments are taken monthly by direct debit. The reference on your bank statement will appear as ‘LTE Group’. Where a direct debit is cancelled, the outstanding balance of the programme fees will immediately become due in full.

Your application will be delayed if your programme application form or direct debit instructions are not correctly completed. Programme applications will only be processed if accompanied by the required initial payment details and direct debit mandate.

MOL will provide learners opting to pay by credit/debit card with a secure online payment portal.

Any student whose fees remain unpaid (whether self or employer-funded) will be withdrawn from the programme and the balance of outstanding fees will be pursued by LTE Group Finance department on behalf of MOL. Any applications suspected to be fraudulent for material or financial gain will be subject to prosecution.

4. CIPD Membership

The Chartered Institute of Personnel and Development (CIPD) requires all those pursuing CIPD approved qualifications to be registered as members. Fees are separate to those payable to MOL. The CIPD has an online registration facility whereby you can pay by credit/debit card or your organisation can be invoiced for the fees. It is your responsibility to ensure that your CIPD membership is in place prior to the commencement of your programme. Be aware that the CIPD will not award certificates of completion to any learners who have not registered with them as a member. For further information please call 0345 203 2103.

5. For funded qualifications

The information you provide will be anonymised and aggregated and shared with other government organisations and awarding bodies for the purpose of administration, provision of career and other guidance, and statistical and research purposes, relating to education or training. Other organisations include the Department for Education, the Department for Business, Energy and Industrial Strategy, local authorities, Higher Education Statistics Agency, Higher

Education Funding Council for England, educational institutions and organisations performing research and statistical work on behalf of the Education and Skills Funding Agency or partners of those organisations.

The Education and Skills Funding Agency uses European Social Funds for the European Union to directly and indirectly part-finance learning activities, helping develop employment by promoting employability, business spirit and equal opportunities, and investing in human resources. The Education and Skills Funding Agency also administers the Learning Records Service (LRS), which uses your learner information to create and maintain a unique learner number (ULN).

Further information about partner organisations and the ULN, and what they do, may be found at:

6. MOL policies

7. Recorded webinars

Please note that the interactive webinar includes a feature that allows audio, any documents and other materials exchanged or viewed during the session to be recorded. By joining a session, you automatically consent to such recordings and all of the recordings will be available to view or download via MOL’s

VLE platform. In your contributions to these sessions you must take responsibility for the information you share about your organisation and the individuals within it, taking care to be mindful of confidentiality and privacy issues.

8. Student membership

Some qualifications require the registration of the student with the appropriate body. Details of the need to register will be provided, appropriate to the qualification being studied, and instructions will indicate the actions the learner needs to take. Please note it may not be possible to complete your qualification without holding the appropriate membership which you may need to pay for directly to the membership body.

9. Cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day your order is made to cancel. In order to cancel you must inform MOL within the 14 day period and you are liable for the cost of returning any goods received. If the value of the goods has been diminished by your handling, MOL may recover the amount of this diminished value by deducting this amount from your refund.

Your right to cancel and obtain a refund will be lost if you have given MOL express consent to supply any services or digital content during the Cancellation Period and the service has been fully performed or the digital content accessed.

A charge for administration will be made if an applicant, having been accepted onto a programme, withdraws from that programme prior to the start date.

Once a programme has started learners are reminded that they are liable for all costs relating to that programme.

The Learning Agreement

The Learning Agreement summarises the main rights and responsibilities of the learner and MOL.

  1. On commencing studies with MOL, learners have the right to expect:
  • Clear and accurate information and/or advice about MOL learning programmes, programme costs, methods of study and assessment, qualifications and progression opportunities
  • High quality provision backed up by appropriate administrative services
  • Appropriate access arrangements to help with a learning difficulty, disability, or other barrier which might restrict your learning
  • Any complaint under the formal complaints procedure to receive a response within 15 working days and to be dealt with fairly
  • Access to MOL’s policies and processes
  • Their personal details to be handled sensitively and only disclosed to third parties in ways which support their progress and well-being or where required by law (if employers are contributing to the cost of their employees programme they will expect and receive progress updates)
  • To be treated with respect regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation
  1. On completion of a digital or paper application the learner, agrees:
  • To pay all programme costs that are due from them to MOL when they are enrolled onto the programme.
  • That programme fees are not refundable after the latter of 14 days following receipt of any materials or commencement of the programme. The programme commences once the learner is supplied with access to their virtual learning environment.
  • To take responsibility for their own learning, completing all activities, examinations and assessments as per their programme schedule
  • To conduct themselves in a way which respects the rights of others and complies with MOL’s policies and processes
  • To inform MOL within five working days if their contact details change (eg new phone number, address)
  • To take responsibility for their registration and attendance at the correct exams


Please note that the information published on this website concerning courses is intended for guidance purposes only and does not constitute a contract. MOL makes every effort to ensure that the information on courses published on its website is up-to-date and accurate. However we may have to make changes to this information both before and after a candidate’s admission without notice. The availability of courses may change and the choice of subjects may be limited by timetable, staffing and/or available places on a course.

MOL endeavours to ensure that the information on this website is correct, but does not accept any liability for loss due to errors or omissions.

Linked websites

To the best of our ability, we check the content of the webpages linked to and from this site, for suitability for the stated purpose of the link, accuracy of the content and suitability for the users of our website. However, we take no responsibility for the contents of third party websites, their continued accuracy and suitability, their practices regarding privacy, or the availability of linked pages.

If you would like to report an inaccuracy or any other problem relating to the content of this website or a linked website, please contact us.

We do appreciate, and act on, feedback from our users.

Competition Terms and Conditions

1. The promoter is The LTE group trading as MOL whose registered office is Whitworth House, Openshaw Campus, Ashton Old Road, Openshaw, Manchester M11 2WH.

2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of MOL and The Manchester College and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3. There is no entry fee and no purchase necessary to enter this competition.

4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5. The winner will be chosen by random selection.The decision of MOL will be final and no correspondence will be entered into.

7. The winner will be notified by phone call and email.

8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

9. By submitting your details, you agree to the use of your personal information for the purposes of administering our website services, sending you course details and related information.

10. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to MOL and not to any other party.

We are part of the largest not for profit learning enterprise of its kind.
This means we reinvest our resources to help you the learner, rather than pay dividends to shareholders.