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Privacy and cookies policy

Legal & Cookies

Copyright

© MOL Learn, all rights reserved

Unless otherwise stated, the copyright of all the information/materials (including without limitation all articles, text, images, logos, downloadable documents and videos) on this website is held by MOL. Information/materials may not be published in any other format without the express written permission of The LTE group.

Permissions

Users must not republish any information/materials on another website, or in any other electronic or print medium, without the prior written permission of MOL. If you would like to use a graphic or logo, you must request permission.

For further information on permitted use, or to request permission to republish information/materials, please contact enquiries@mollearn.com.

Reciprocal links

Before creating a text link from your website to a website maintained by MOL, please contact enquiries@mollearn.com. We reserve the right to request the removal of any link.

If you think we would be interested in linking to your website, please contact us.

Privacy

MOL takes your privacy very seriously. You can find out more about how we collect and process your personal information by viewing our Privacy Notice below.

Any personal data that you supply to MOL will be held and processed only for the purpose for which it is supplied. We ensure that all personal data is captured, held and processed in accordance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), together with other UK data protection laws.

When you provide personal data, you will be asked whether you wish to receive any further communication from MOL.

MOL maintains continuous logs of web server activity. Logs include information about your IP address, your browser type and the pages you have visited. We use this information to analyse the way people use our website.

MOL Privacy Policy Overview

Privacy Notice for MOL learners

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The table below explains the cookies we use and why.

Cookie Name Purpose Further information

Google Analytics

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_utmb
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

To find out more please visit Google overview of privacy.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

YouTube

 

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more please visit YouTube’s embedding videos information page.

YouTube (how YouTube uses cookies and why)

Captify

 

 

Captify’s core technology is a proprietary Semantic Engine and DMP that comprehends and activates over billions of natural language searches per month.  Captify’s technology stack is focussed on extracting the value from consumer search behaviours, whether it be for planning, identifying high-value audiences for media activations, or for insights and measurement.

To find out more please visit the Captify website

Social Media

Google+
Facebook
Twitter
LinkedIn

Social network widgets are used throughout the website to help our customers post information from our site to their own social profiles.

Google+ (see how Google+ uses cookies and why)

Facebook (how Facebook uses cookies and why)

Twitter (see how Twitter uses cookies and why)

LinkedIn (how LinkedIn uses cookies and why)

ResponseTap

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ResponseTap is a phone call analytics service, used by businesses to understand the website visitor’s interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience.

To find out more please visit the ResponseTap website

Crazy Egg

 

From time to time we use the Crazy Egg service to help us improve the visitor experience and performance of our website. Crazy Egg provides graphical, video and text analysis of visitor behaviour on a website. It tracks where visitors click and allows us to fine-tune the layout and design of our web pages.

To find out more please visit Crazy Egg Privacy Policy

Google Advertising

IDE
DSID
FLC

ANID
AID
TAID

exchange_uid

We use one or more cookies for advertising we serve across the web. One of the main advertising cookies on non-Google sites is named ‘IDE‘ and is stored in browsers under the domain doubleclick.net. Another is stored in google.com and is called ANID. We use other cookies with names such as DSID, FLC, AID, TAID, and exchange_uid. Other Google properties, like YouTube, may also use these cookies to show you more relevant ads.

To find out more please visit Google's policy page

OLARK Live Chat

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These cookies are used to keep track of a single chat session and remember a visitor between sessions. They include a storage identifier that we use to maintain chat state across pages. These cookies are required for the live chat functionality to work. 

To find out more please visit OLARK's cookie policy page

Conversant

DCM Global all site tag

Conversant helps companies provide digital advertising on browsers, mobile applications and televisions, and they do it in a variety of ways, from banner and video ads to coupon codes. To make some of these things possible, Conversant uses information to provide smarter decision making. Technologies such as cookies and mobile device IDs enable Conversant to provide more relevant advertising while keeping your identity anonymous to Conversant.

To find out more please visit https://www.conversantmedia.com/legal/privacy

LinkedIn Insight

  The LinkedIn Insight Tag powers conversion tracking, website audiences, and website demographics for our LinkedIn ad campaigns. To find out more visit the LinkedIn Insight Tag FAQ Page
Facebook Pixel   The Facebook pixel collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website. Learn more about Facebook ad preferences https://www.facebook.com/ads/preferences/edit

Open Programmatic

DCM Global all site tag

These cookies are used to collect information about the types of visitors to the site. This information is then used for advertising purposes to re-target those users or find lookalike audiences.

To find out more please visit https://open.partners/#about

YouTube YSC Used to track the views of embedded videos on Youtube pages. YouTube (how YouTube uses cookies and why)
YouTube VISITOR_INFO1_LIVE Measures bandwidth that determines whether the user gets the new or old player interface. YouTube (how YouTube uses cookies and why)
YouTube CONSENT Registers anonymous statistical data, YouTube (how YouTube uses cookies and why)
django_language   Storing the language of the website.

Functionality cookies are cookies that help enhance a website's performance and functionality.

csrftoken   Associated with Django web development platform for python and used to help protect the website against Cross-Site Request Forgery attacks. Necessary cookies enable core functionality to allow the website to function properly.

Terms and Conditions

Paying for your programme

1.    For company-funded learners (employer/sponsor payment)

We will issue an invoice for your programme fees. The invoice will be sent, before the programme start date, to the person and place specified on your application form. Payment is due on receipt of invoice and can be made by BACS or credit/debit card. Please note that, we do not accept direct debit payments from employers (although we do accept them from individuals paying for their own programme where payment by Direct Debit is applicable to the study programme).

If a Purchase Order (PO) number is required, it’s essential that the PO number is stated in your Employer Sponsorship letter and you provide a copy of the PO.

Before processing any applications for finance agreements, LTE Group reserve the right to conduct a credit check on the organisation sponsoring you. Should the organisation have an unsatisfactory credit rating, the organisation/sponsor will need to make full payment before you start your study programme.

2.    For self-funded learners (Personal payment)

We require a non-refundable initial payment before you start your study programme. We will contact you to take this initial payment as part of the application process. The balance of your study fees can be paid for, in full before the programme start date by credit/debit card) or, by the MOL instalment plan (where an instalment plan is applicable to the study programme). The instalment plan allows you to spread the balance of your programme fees across the programme. After your initial payment, instalments will be taken monthly by direct debit. The reference on your bank statement will appear as ‘LTE Group’. If you cancel your direct debit, you will need to pay the outstanding balance of the programme fees immediately and in full.

In order to process your programme application we need your initial payment details and the completed direct debit mandate.

You should note that you are signing up to a full programme and in doing so are liable for the total fees for that programme. There is no entitlement to a refund in the case of partial completion and withdrawal.

We will provide learners opting to pay by credit/debit card with a secure online payment portal.

Any learner whose fees remain unpaid (whether self or employer-funded) will be withdrawn from the programme and the balance of outstanding fees pursued by the LTE Group on behalf of MOL. Any applications suspected to be fraudulent for material or financial gain will be subject to prosecution. 

3.    For funded qualifications

For Advanced Learner Loans; if you withdraw from the programme, at any point, you will become liable for payment of the full amount of the programme fees due to MOL.  

The information you provide will be anonymised and aggregated and shared with other government organisations and awarding bodies for the purpose of administration, provision of career and other guidance, and statistical and research purposes, relating to education or training. 


4.    MOL policies and Data Protection

Data Protection

To find out about how MOL keep your data safe, who we need to share it with and more about your privacy rights, please view our privacy notice at www.mollearn.com/policies/
MOL policies form part of these terms and conditions.

By agreeing to these terms and conditions you are also agreeing to comply with MOL’s policies including: 

  • LTE Group Assessment and Internal Verification Policy and Procedure 2016/17
  • LTE Group Data Protection Policy
  • LTE Group Equality and Diversity Policy
  • LTE Group Student Information and Communication Technology Acceptable Use Policy
  • Modern Slavery Act
  • MOL Complaints Policy
  • MOL Admissions Policy
  • MOL Payment Policy
  • MOL Extensions and Deferrals Policy

MOL may update and replace its policies, from time to time, in order that it operates efficiently for learners and that it meets relevant legal and regulatory obligations. The current version will be displayed on the MOL website www.mollearn.com/policies/

5.    Recorded webinars

Please note that our interactive webinars include a feature which allows audio, any documents and other materials exchanged or viewed during the session, to be recorded. By joining a webinar session, you automatically consent to such recordings and recognise that all webinar recordings will be available to view or download via MOL’s VLE platform. In your contributions to these sessions you must take responsibility for the information you share about your organisation and the individuals within it, taking care to be mindful of confidentiality and privacy issues.

6.    Student membership

Some qualifications require the registration of the student with the appropriate body. Details of the need to register with the relevant body will be provided, appropriate to the qualification being studied, and instructions will indicate the actions you need to take. Please note it may not be possible to complete your qualification without holding the appropriate membership. You may need to pay your membership fees directly to the membership body.

7.    Cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days, from the day you made your order, to cancel. In order to cancel you must inform us within the 14 day period and return any goods received. If the value of the goods has been reduced by your handling, MOL may recover the amount of this reduced value by deducting an amount from your refund.

You will lose your right to cancel and obtain a refund if you have given MOL express consent to supply any services or digital content during the cancellation period and the service has been fully performed or the digital content accessed.

We will make an administration charge if an applicant, having been accepted onto a programme, withdraws from that programme before the start date.

8.    Limitation of Liability

MOL’s liability to you with respect to the provision of your course, the cancellation, postponement, or amendment or the course, any negligence, any breach of these terms and conditions, or arising in any other way out of the subject matter of these terms and conditions, is limited to the total amount of course fees paid by you in respect of the Course.

9.    Force Majeure 

MOL shall not be in liable to you if it is prevented from or delayed in carrying out its responsibilities to you in accordance with your course due to a Force Majeure Event. ‘’Force Majeure Event’’ means any circumstances beyond MOL’s  reasonable control including (insofar as beyond such control but without prejudice to the generality of the foregoing expression) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, volcanic ash, earthquake, explosion, terrorist act, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm. 

10.    Governing Law

These terms and conditions and any dispute or claim arising out of or in connection with them or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

11.    Jurisdiction

MOL and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or its subject matter or formation (including non-contractual disputes or claims).

Disclaimer

Please note that the information published on this website concerning courses is intended for guidance purposes only and does not constitute a contract. MOL makes every effort to ensure that the information on courses published on its website is up-to-date and accurate. However we may have to make changes to this information both before and after a candidate’s admission without notice. The availability of courses may change and the choice of subjects may be limited by timetable, staffing and/or available places on a course.

MOL endeavours to ensure that the information on this website is correct, but does not accept any liability for loss due to errors or omissions.

Price Match Guarantee - CIPD

MOL will match the price of any ‘like for like’ “On Demand” CIPD Diploma course effective from 1/12/21. Purchasers must provide evidence, at the time of their application, of the price offered to them by other providers. The quoted price must include VAT. MOL will determine if the evidence provided is satisfactory and the other provider’s offer is genuine. It is within the sole discretion of MOL to determine whether the course offered by the other provider is considered ‘like for like’ and MOL’s determination of this is final. Typographical errors, or offers from other providers made in error, will not be considered genuine offers.

The Price Match Guarantee offer is available to new customers only and must be applied for prior to the purchase of a CIPD Diploma course. The Price Match Guarantee discount will not be offered or made available once a purchase is completed. 

Not to be used in conjunction with any other offer. Offer is non-transferable and no cash alternative will be offered. MOL withhold the right to withdraw the offer at any time. 

MOL Loyalty Reward

Learners who have previously completed a qualifying CIPD, CMI, APM or Conveyancing Law programme with MOL and return to study any qualifying Diploma in CIPD, CMI, APM or Conveyancing Law, will receive a £200 discount on their course fees.

The MOL Loyalty Reward offer is only applicable to courses purchased on or after 1 October 2021 and before 31 July 2022. This offer is subject to eligibility criteria in that the learner must be able to evidence previous study, of the above named qualifying courses, with MOL. It is within the sole discretion of MOL to determine if the learner has studied previously with MOL and their eligibility for the MOL Loyalty Reward. MOL’s determination of this is final.

Not to be used in conjunction with any other offer. Offer is non-transferable and no cash alternative will be offered. MOL withhold the right to withdraw the offer at any time. 

Linked websites

To the best of our ability, we check the content of the webpages linked to and from this site, for suitability for the stated purpose of the link, accuracy of the content and suitability for the users of our website. However, we take no responsibility for the contents of third party websites, their continued accuracy and suitability, their practices regarding privacy, or the availability of linked pages.

If you would like to report an inaccuracy or any other problem relating to the content of this website or a linked website, please contact us.

We do appreciate, and act on, feedback from our users.

Competition Terms and Conditions

1. The promoter is The LTE group trading as MOL whose registered office is Whitworth House, Openshaw Campus, Ashton Old Road, Openshaw, Manchester M11 2WH.

2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of MOL and The Manchester College and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3. There is no entry fee and no purchase necessary to enter this competition.

4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5. The winner will be chosen by random selection.The decision of MOL will be final and no correspondence will be entered into.

7. The winner will be notified by phone call and email.

8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

9. By submitting your details, you agree to the use of your personal information for the purposes of administering our website services, sending you course details and related information.

10. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to MOL and not to any other party.

We are part of the largest not for profit learning enterprise of its kind.
This means we reinvest our resources to help you the learner, rather than pay dividends to shareholders.