MOL strike customer service gold

Tue 11 Feb 2020

Gold trusted service award

Professional training provider MOL have been awarded the prestigious Gold Standard Trusted Service Award by global customer review service Feefo.

The award is granted annually and recognises businesses that demonstrate an outstanding service to their customers. Winners are decided based on the ratings they receive through the Feefo platform.

To receive the award, MOL were required to collect a minimum of 50 reviews between 1 January and 31 December 2019, and achieved an average rating of 4.7 out of 5.

All reviews are made available publicly through the Feefo website and monitored to ensure authenticity.

Daniel Pinnington said in his review: “Fantastic service from the first call. Very helpful and informative also one of the very few training providers approved by student finance England to deliver distance learning courses, that says a lot about the quality of the course delivery.

 “Would definitely recommend to anyone looking to do distance learning. Thanks for helping my dreams of becoming a chartered manager one step closer to becoming a reality.”

Alice from Manchester said: “Excellent communication from the staff there, especially John. Helped me with all my queries within 12 hours. Makes me feel confident in the course going forwards.”

Natalie Pande, MOL Lead Delivery Co-ordinator, said: “We are delighted to have received this prestigious award from Feefo. Our priority is always to provide the best possible experience for our learners from the moment they enquire with us. This is a real testament to the hard work and dedication of our colleagues at MOL.”

Click here to view more MOL customer reviews on Feefo.