Why is HR important to a company?

Women sat at desk

As a HR professional your expertise means you now, more than ever, play a critical role in taking your organisation forward and delivering successful business outcomes.

It’s easy to forget just how important your role is to the success of your business. Below are just some of the many ways a qualified HR professional supports their organisation.


The success of any organisation is built on people. Human Resource departments play an integral role in the recruitment process and in finding the right people to take a business forward.

By supporting the recruitment process you’re making sure your organisation has the relevant skills and abilities for succession planning.

Conflict resolution

Conflict builds barriers to success. In your role as a mediator within your organisation you’ll have the responsibility to find solutions to complex issues; helping your colleagues get back to doing what they do best. If you resolve a conflict promptly and effectively it can even strengthen the bonds within a team and organisation.


Feeling part of something bigger and pulling in the same direction contributes to organisational success. A colleague who feels engaged is not only more productive, they’re also more driven to help the business succeed. They’ll see the bigger picture and be a proactive member of their team.

Diversity and equality/equal opportunities

Aside from making sure your company follows the legal requirements related to diversity and equality, your role in promoting a diverse workforce is to offer creative and innovative solutions to problems. A variety of backgrounds and experiences can only benefit to your organisation.

Training and growth

Your company is full of untapped potential. Giving your colleagues the opportunity to upskill is a cost-effective way of taking a business to a new level. Offering career pathways is also a great way to motivate and hold onto your best talent.

Find out more about how you can progress your career in HR with our CIPD courses.