CMI Level 3

Managing a Team to Achieve Results

The ability to manage teams, which are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High performing cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives.

This unit has been developed to support managers in understanding the nature of teams in the workplace, and how these can be managed to achieve results.

Learning outcomes

• Understand the role and purpose of teams
• Be able to recognise the characteristics of a high performing team
• Know how to lead, communicate with and motivate a high performing team
• Know how to respond to challenges when managing a team proactively
• Know how to manage the performance of a team.

Contributing to the Delivery of a Project

Whilst the scale, significance and complexity of a project will vary, the principles of carrying out a project will ultimately be the same. This unit aims to equip managers with the knowledge, tools, and techniques for managing and monitoring projects. It also identifies approaches to managing risk and responding to the needs and expectations of stakeholders.

The skills a manager will learn, will not only enable them to improve own working practice, but will impact on the achievement of project outcomes.

Learning outcomes

• Understand the role and purpose of projects in an organisation
• Understand how projects are developed
• Know how to deliver a project
• Know how to monitor progress to ensure successful project delivery.

Managing Budgets and Resources

Budgets and resources are crucial to the functioning of any organisation. Organisations need to plan and manage money and resources to remain operational.

The aim of this unit is to equip managers with the knowledge that they need to manage budgets and other resources. This allows them to remain efficient and effective.

Learning outcomes

• Understand the importance of managing resources in own area of responsibility
• Understand the use of budgets in an organisation
• Understand how to manage costs within a budget
• Know how to monitor and control a budget in own area of responsibility.

Managing Own Personal and Professional Development

In order to meet the demands of an ever changing workplace, individuals need to ensure they continue to update and develop their knowledge and skills. Planning for personal and professional development ensures greater opportunities for success.

The purpose of the unit is to support the manager to identify the benefits of engaging in personal and professional development. By using the knowledge gained, a meaningful development plan will be created to support them to become an effective manager in the workplace.

Learning outcomes

• Understand the benefits of personal and professional development
• Understand how personal and professional development is informed
• Know how to identify opportunities for personal and professional development
• Know how to create and monitor a personal and professional development plan.

Principles of Management and Leadership

Being equipped with the knowledge, skills and behaviours to manage and lead effectively is essential if an individual and their organisation are to succeed. This unit has been designed for learners who want to develop or sharpen their professional edge and enhance personal effectiveness.

The unit focuses on the ways organisations operate. The application of management and leadership approaches and how these can positively impact on own role, lead to improved performance, and support teams, colleagues and customers.

Learning outcomes

• Understand how organisations operate
• Understand the management role
• Understand the application of management and leadership approaches
• Understand the knowledge, skills and behaviours to be an effective manager.

Managing Daily Activities to Achieve Results

Working efficiently is essential if a business is to remain competitive. A well structured workload is key to individual and team success. The aims of the unit are to equip managers with the knowledge to identify priorities and set measurable objectives.

Managers will know how to organise and allocate daily work activities, monitor outcomes, and respond practically to problems in a manner which supports the achievement of results.

Learning outcomes

• Understand the purpose of daily work activities in the context of an organisation
• Understand how to prioritise and set objectives for daily work activities
• Know how to organise and allocate work
• Understand how to monitor outcomes and respond to problems.

Building Stakeholder Relationships Using Effective Communication

Developing relationships with internal and external stakeholders is an essential management skill. Stakeholders can have a positive or negative impact on the success of an organisation.

The aim of this unit is to equip managers to identify and understand stakeholder’s needs, know the purpose and benefits of building relationships with different stakeholder groups, and the methods of communicating with them to achieve results.

Leanring outcomes

• Know the purpose of building stakeholder relationships
• Understand different channels and types of communication used to build relationships with stakeholders
• Know how to respond to barriers when communicating with stakeholders
• Know how to use stakeholder communication.

Managing Data and Information

The ability to solve problems, make timely business decisions and respond to customers needs is all dependent on the ability to access good quality data and information. With growing volumes of data, this challenge has become increasingly difficult to manage.

The aim of this unit is to equip managers with the knowledge of how to gather, assess and analyse different types of data and information, and how to report findings for different business purposes within legal and organisational guidelines.

Learning outcomes

• Understand the reasons for collecting data and information
• Know the types and uses of data and information used by organisations
• Know how to manage data and information
• Know how to interpret data and information and communicate findings.

Managing Volunteers

Volunteers are uniquely placed to offer a wealth of skills and abilities to compliment those of employed staff within an organisation. Managed well, they can help an organisation improve the quality and capacity of the service.

The aim of this unit is to equip managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude.

Learning outcomes

• Understand the reasons and benefits of volunteering
• Understand the legal and organisational requirements for managing volunteers
• Know how to recruit, select and manage learning and development for volunteers
• Know how to manage volunteers in the workplace
• Know how to build and maintain relationships with volunteers
• Know how to motivate and retain volunteers.