CMI Level 3 Award in First Line Management

Do you aspire to be or are already a first line manager?

Our stand-alone CMI Award is ideal for supervisors and first line managers

Course details

Price: £495

Length: 1 - 2 months

Time commitment: 1 full day workshop

Assignments: The qualification is vocational and does not have any exams – it’s all assignment based. There is 1 assignment in total. 

You can pick any one of the seven key management topics outlined below: 

  • Unit 1 - Being a leader
  • Unit 2 - Personal development as a first line manager
  • Unit 3 - Identifying development opportunities
  • Unit 4 - Resource planning
  • Unit 5 - Managing stakeholder needs
  • Unit 6 - Management communication
  • Unit 7 - Managing and communicating information

For more information, contact one of our Programme Advisors.

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Course details

You’ll benefit from our proven blend of learning methods, including face-to-face workshops with a clear workplace application facilitated by an experienced tutor. We’ll also give you comprehensive self-study materials including electronic content with activities accessed on our virtual learning environment (VLE).

You will also receive a learner guide designed to support you in your studies and direct support from your tutor.

Our workshops are clearly focused on knowledge and skills you can take straight into your workplace. Your MOL tutor will encourage discussions that help you get the most from the material. We select knowledgeable professionals to support and inspire you throughout the programme.

We’ll assess you through written assignments and practical skills demonstrations.

The programme has no exams and your MOL tutor will be on hand to support you through your assignments.

Unit 1 - Being a leader

This unit is about the leadership skills of those with first line management and leadership responsibility.

Unit 2 - Personal development as a first line manager

This unit is about personal development and planning, work planning, relationship building and team welfare.

Unit 3 - Identifying development opportunities

This unit is about identifying the development opportunities of individuals and teams in order to meet team and organisational objectives.

Unit 4 - Resource planning

This unit is about planning, modifying and managing resources.

Unit 5 - Meeting stakeholder needs

This unit is about identifying, meeting and supporting stakeholder requirements.

Unit 6 - Management communication

This unit is about gathering, analysing and communicating information.

Unit 7 - Managing and communicating information

This unit is about understanding the principles, methods and effectiveness of management communication techniques.


Our dedicated learner care agents are there to make sure that you’re OK, the course is going well and to gather feedback. Also, all of our expert tutors are there to help you. They won’t just be providing advice in the workshops - they are on hand at other times to support you too. 

A Comprehensive Programme

All of your learning material is included. There’s no additional textbooks you need to buy. We provide a huge amount of online content so you can learn on the move and at a time that fits around your life.  You will have access to study resources 24/7 via the Virtual Learning Environment (VLE).


Our workshops aren’t just an academic exercise. They’re about applying your knowledge to the real world of business. You’ll share information and ideas from real life, carry out activities based on true scenarios and begin to fully understand the how to implement your new found knowledge. The workshops take place in great city centre locations with easy access to town centre amenities and transport. 


Our tutors are all experts in their field and will make sure that your workshop training really takes your understanding to the next level. They all have plenty of experience, working across multiple sectors in lots of different roles, which provides a useful insight for budding managers. 

Roles you could hold after completing your CMI level 3 studies include:

  • Supervisor roles
  • Team Leader roles
  • Manager (First Line) e.g. retail assistant manager

Our CMI qualifications fall under the Qualifications and Credit Framework (QCF), which means that a learner has the ability to ‘top up’ the additional units required to achieve the next qualification within the same level. 

For example, 

A learner who achieves a Level 3 Award could do the additional 2 units required to achieve a Certificate.

A learner who achieves a Level 3 Certificate could do the additional 4 units required to achieve a Diploma.

A learner who achieves a Level 5 Award could do the additional 1 unit required to achieve a Certificate.

A learner who achieves a Level 5 Certificate could do the additional 4 units required to achieve a Diploma.

Also, once a learner has achieved a Level 3 Diploma the natural progression is onto one of our Level 5 qualifications.

If your company is looking to fund your training we can raise an invoice if you provide a purchase order with your application. As MOL are a not for profit organisation we do not charge VAT.

CMI L3 Award: £495

Meet Our Tutors

Mike Spick

Product Manager - Management & Leadership Mike Spick

Diane Allen

Associate Tutor Diane Allen

Sarah Brown

Associate Tutor Sarah Brown

Lynn  Manir - Jolly

Associate Tutor Lynn Manir - Jolly

We are part of the largest not for profit learning enterprise of its kind. This means we reinvest our resources to help you the learner, rather than pay dividends to shareholders.