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Property Agency

Our courses are designed to give real world knowledge and offer a nationally recognised qualification.

Level 2 Award in Introduction to Residential Property Management Practice

Get a head start in your residential lettings career with our Level 2 Award in Introduction to Residential Property Management Practice.

The Level 2 Award is an introductory qualification ideal for those looking for a basic knowledge of residential letting and property management. This course has been designed for those entering the profession with no previous experience, and don't hold a qualification of a higher standard within this sector. If you have previous experience or qualifications, we recommend the Level 3 Award in Residential Lettings.

How can a residential lettings qualification benefit your career?

With the increase of residential lettings companies it’s becoming difficult for potential customers to decide which agent is the right choice.

The Level 2 Residential Lettings qualification can provide you with the confidence, skills and accreditation you need to launch your career. And, MOL’s online support and workbooks are the perfect way to study.

What is covered in the Level 2 Award in Introduction to Residential Property Management Practice?

There are 4 units you will complete as part of the Level 2 Award:

Unit 1: Health and Safety, Security and General Law

You’ll develop an understanding of the general concepts of law relevant to a property professional. It deals with the historical development of the law as well as current concepts, relevant statute and common law.

Unit 2: Customer Service within the Property Sector

You’ll learn about the importance of customer relations in a business environment and the general principles of customer service, in the context of work done in the property sector. You will look at the importance of record keeping, particularly when dealing with complaints and dispute resolution.

Unit 3: Introduction to Residential Property Letting Practice

This unit covers the type of occupation rights offered to occupiers/tenants and factors that affect the rents that can be charged. This unit also covers the relationship between agent and landlord, occupier and/or tenant; the statutory checks that must be made relating to a property and the protection that must be offered.

Unit 4: Introduction to Residential Property Management Practice

This unit covers the obligations an agent takes on when undertaking the management of a property; including maintenance & repair obligations, processes/procedures to fulfil said obligations, the renewal and ending of an occupancy/tenancy agreement and methods of dispute resolution.

Study Options for Level 2 Award in Introduction to Residential Property Management Practice

Learn the fundamentals of residential property management practice and effectively prepare for your exams with MOL. Studying with MOL provides an ideal introduction to residential property management, focusing on law, practice and customer care.

Two study options are available with us:

On Demand Programme £340 (Member rate £180) includes VAT

The freedom to study at your own pace, where and when you want to. A full  12 months access to your digital workbook, flashcards, mind maps and unique MOL mock exam papers.

Printed Workbook £340 (Member rate £180) includes VAT

As a preferred supplier to Propertymark our workbook is based on their learning outcomes and assessment criteria and is the only workbook accredited by the awarding body.

While there are other books covering the award topics, our workbooks bring everything together in one place. They’re more than just a programme workbook – they’re an essential guide for the property professional. After the programme they’re yours for life.

The workbooks are written to help you learn, understand and remember the necessary information.

Each workbook unit relates to one of the 4 final exams.

For more information on our Residential Lettings courses please complete our enquiry form or call one of our Qualification Advisors on 0330 057 1430


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Portrait image of Sally English-ker

"Without any hesitation, I would say studying with MOL has benefited me in my job. The programme was run efficiently and MOL provided good customer care whenever I had a query"

Sally English-Kerr

Residential Lettings & Property Management


Click here to download PDF workbook updates.

Course Details

The programme is open to all. You don’t need any previous qualifications and you don’t need to work in the property industry to enrol.

The qualification may be ideal for you if you:

  • would like to start a career as a residential letting and property management agent
  • would like to return to the property industry after a career break
  • work in another sector of the industry, e.g. would like to move in to the residential sales sector

The award is made up of four units:

  • Unit 1 – health and safety, security, general law
  • Unit 2 – customer service within the property sector
  • Unit 3 – introduction to residential property letting practice
  • Unit 4 – introduction to residential property management practice

There are four final exams which you’ll take at one of the Propertymark Qualifications designated venues. The exams are 30 minute, multiple-choice papers.

When you’ve passed the four exams, you’ll gain a nationally recognised award qualification. You’ll also have the chance to enrol on our level 3 Technical Award in Residential Lettings and will already have completed unit 1 of the level 3 qualification.

Qualifications are awarded by Propertymark Qualifications and MOL is their preferred supplier of workbooks.

For additional information about Propertymark Qualifications and examinations please refer to their web site at

Call our Programme Advisors on 0345 203 2103 to request an application form.

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